Review inventory records to identify missing, damaged, or incorrectly processed units.
Prepare and submit eligible reimbursement claims for inventory lost or damaged within Amazon’s fulfilment network.
Identify incorrect FBA fulfilment fees caused by inaccurate product dimensions, weight, or fee classifications.
Track returned, refunded, and replacement units to uncover inventory or reimbursement discrepancies.
Manage supporting documentation, Seller Central cases, and follow-ups until each eligible claim is resolved.
Provide clear reports covering identified discrepancies, submitted claims, recovered amounts, and case status.
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FBA reimbursement is compensation Amazon may provide for eligible inventory that is lost, damaged, incorrectly handled, or affected by certain fulfilment discrepancies.
We audit FBA transactions, identify eligible discrepancies, prepare supporting documents, submit claims, manage cases, and track recoveries.
We review lost or damaged inventory, customer return issues, shipment discrepancies, incorrect fees, missing reimbursements, and other eligible fulfilment errors.
Yes. Sellers can manage claims independently, but our specialists handle the detailed reconciliation, documentation, filing, and follow-up required throughout the process.
The eligible claim period varies by discrepancy type and Amazon’s current policies. We review the available account history and prioritize claims within the applicable submission windows.
Automated tools can identify potential discrepancies, but manual verification is often needed to validate claims, gather evidence, and avoid inaccurate submissions.
No service can guarantee approval because Amazon determines eligibility. We focus on identifying valid discrepancies and submitting properly supported claims.
Timelines vary depending on the claim type, documentation, case complexity, and Amazon’s review process. We monitor each case and follow up when required.
Amazon calculates reimbursement according to its current FBA inventory reimbursement policy, which may consider factors such as product value and applicable costs.
You receive clear reporting covering identified discrepancies, submitted claims, approved reimbursements, recovered amounts, and pending cases.
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